123 Reg Refund Policy
Overview
123 Reg is a leading provider of domain registration, web hosting, and other online services. As a customer-centric company, 123 Reg understands that sometimes customers may need to cancel their services or request a refund. This article outlines the 123 Reg refund policy, which explains the process and guidelines for requesting a refund.
Eligibility for Refund
Not all services and products offered by 123 Reg are eligible for a refund. The following services are eligible for a refund:
- Domain Registrations: Domain registrations can be cancelled and refunded within the first 5 days of registration.
- Web Hosting: Web hosting services can be cancelled and refunded within the first 30 days of subscription.
- SSL Certificates: SSL certificates can be cancelled and refunded within the first 30 days of purchase.
Refund Process
To request a refund, customers must submit a cancellation request through the 123 Reg control panel or by contacting the customer support team. The refund process typically takes 3-5 business days to complete.
Refund Amount
The refund amount will be calculated based on the service or product purchased. For domain registrations, the full amount will be refunded if cancelled within the 5-day window. For web hosting and SSL certificates, a prorated refund will be provided based on the unused portion of the service.
Exceptions
The following services and products are not eligible for a refund:
- Domain Transfers: Domain transfers are non-refundable.
- Premium Domain Registrations: Premium domain registrations are non-refundable.
- Add-ons and Extras: Add-ons and extras purchased with web hosting or other services are non-refundable.
Dispute Resolution
In the event of a dispute regarding a refund, customers can contact the 123 Reg customer support team to resolve the issue. 123 Reg reserves the right to review and investigate refund requests to ensure fair and honest business practices.
Conclusion
The 123 Reg refund policy is designed to provide customers with a fair and hassle-free refund process. By understanding the eligibility criteria, refund process, and exceptions, customers can make informed decisions when purchasing services and products from 123 Reg. If you have any questions or concerns about the refund policy, please contact the 123 Reg customer support team for assistance.
